What the clients say

"To be honest, making the decision to remove ourselves from dealing with front line customer enquiries was extremely difficult, but the switch to Inform's superb Communicate 360 services was painless and trouble free - as we've come to expect from Inform. Our customers can now interact with us 24/7 via telephone, e-mail and links from our web site, leaving us free to concentrate on making improvements to our products and services.
Our efficiency and cost effectiveness are increasing accordingly."

Chris Lee, Marketing Manager, Tourism Authority of Thailand

"The venture is considered a great success, combining as it does the skills of the public and private sector in an innovative way. This has resulted in a clear and demonstrable service improvement to users and has enabled the unitary council to move forward in meeting its 'Vision for Slough'. It has also given us the management information on which to develop our long-term strategy."

Extract from an article by Slough Borough Council for Benefit magazine

"I am delighted to be able to inform you that the Crisys Personnel Monitoring System is proving invaluable in fulfilling our identified need, to be able to monitor our staff's movements away from our offices. When tested, it has responded exactly as we required."

David Torrance, Manager, Noise & Nuisance service, The Royal Borough of Kensington and Chelsea

"…the service was checked independently by other Council staff and was found to be faultless… I have no hesitation in recommending this company to anyone who values their customer contact and requires an efficient, professional service which is sensitive and responsive to customers needs…"

Bob D'Souza, Head of Revenue Services, London Borough of Hounslow

"…Information given to callers has always been accurate… first class reporting and co-operation… an excellent service which has proved invaluable at this time…"

Bill Yarnold, Project Manager, London Borough of Merton

"…We had initial reservations about how effective Inform would be in dealing with a large volume of often complex enquiries, but I was immediately impressed with the speed in which they grasped the diverse nature of the information we provided and how they were able to store and retrieve it quickly and efficiently…"

From an internal report- New Zealand Tourism Board

"Inform provide a first class service for all our audiotex requirements… When their enthusiasm, creativeness and technical innovation is coupled to the efficiency and reliability they bring to the vital areas of administration and customer support, they are a truly impressive organisation… For those reasons I recommend Inform's services without reservation and look forward to a continuing and profitable relationship with them."

Trevor Fisher, Group Marketing Director, Surrey and Berkshire Newspapers