The 360/Self Service Concept

The revolution in communications created by both the internet and constantly evolving telephony services has presented many new and exciting opportunities for improving the way you communicate both internally and with the outside world. But it has also brought many new challenges.

Allowing people to communicate with you via telephone, e-mail and the web can place a huge burden on your ability to respond effectively. But developing and running new communications services can be a hugely expensive process, both in terms of time and money- and that's where we come in.

We have spent 14 years developing, testing and running our 360 range of world class communications services that enable you to rapidly respond to all telephone, e-mail and website generated enquiries, no matter what time or in what volume they arrive.

Each 360 service is provided off-site as a fully hosted and managed solution, so you won't have the financial and logistical problems of buying equipment or software and recruiting or training technical and support staff.

Our client services team then stay with you to ensure that your service is always monitored and up-to-date. We'll also provide you with highly detailed reports on the volume, frequency and type of enquiry to enable you to make informed, strategic decisions.

Empowering people with the ability to help themselves to and provide relevant information is a simple, proven and effective way to:

• Improve service
• Reduce costs
• Increase efficiency

Inform's 360 range of automated response services will help you to achieve these universal business goals.