Your Choice of Services

Customer contact centres
Inform Communications plc has 10 years experience of seamlessly integrating with other organisations to provide a variety of outsourced customer contact solutions. Our expertise at handling our client's customers on their behalf ranges across all contact media including inbound and outbound calls as well as postal, fax and e-mail enquiry handling.

Whether you are looking at completely outsourcing your customer contact operations, or perhaps at just a limited call overflow or support facility, then contact us today to discuss your requirements and let us show you our quality. Also take a look at our client testimonials, client list or case studies sections.

Self-Service
Automated telephone, e-mail and weblink services that empower customers and staff to help themselves to, or provide you with, information relevant to your organisation.

Click here for more information about Self-Service.

Automated Helplines
We are one of the leading bureaus for providing automated 24-hour services to a host of organisations. We are past masters of the art of designing and scripting automated telephone services, and this ability has transformed some of our client's operations from the seemingly unmanageable to simple and effective solutions.

Whether you require a product information line, a brochure request service, a vote line, a comment line, or a myriad of other applications, an automated service may well be the solution. Contact us today to discuss your requirements and let us show you our quality. Also take a look at our client testimonials, client list or case studies sections.

Website support services
As the Internet grows as an additional customer contact medium, so we have extended our product offering to keep abreast of the changes. We offer the essential services to make your website stand out and to move it out of the realm of a static on-line advertisement towards a dynamic interactive customer resource.

Whether you require information content management solutions, automated order handling or live operator call centre support, Inform Communications has the answers. In addition, we can add a fun element to your website through our interactive sports games and web-based competition services (see more under our Entertainment and Competitions section). And if you are interested in revenue generation or payment solutions for your website, we are the right people to talk to (see more under our Revenue generation and payment collection section).

Contact us today to discuss your requirements and let us show you our quality. Also take a look at our client testimonials, client list or case studies sections.

Advertising response handling
Whether you are undertaking a prime time television advertising campaign or a smaller press campaign it always makes sense to set up a dedicated campaign response facility, whether in the form of a telephone number, postal address, website response form or all three. Not only does this ensure that you capture all of the response, but it also enables you to track the exact response to your marketing efforts. And it also avoids your own organisational resources being stretched to breaking point when the response hits in.

Inform Communications are proven experts in campaign response handling from response capture and data capture through to information pack fulfillment and follow-up. We will also produce in-depth tracking reports as required. Contact us today to discuss your requirements and let us show you our quality. Also take a look at our client testimonials, client list or case studies sections.

Lone worker safety monitoring
If your organisation has personnel who either make off-site visits or may face volatile situations and their safety is important to you, then our CRISYS Safety Monitoring System is probably the solution you are looking for. CRISYS is a 24/7 automated telephone-based system, which works to both mobile phones and landlines.

Registered users log on to the system, record their location and set the system to automatically initiate safety check calls to them at an interval of their choosing. Your personalised service can be set up with an emergency contact cascade system enabling an alarm to be raised discreetly and to get help in the event of "no response" being recorded by CRISYS. This solution avoids the requirement for personnel to call anyone and provide a status report on their safety when they are on off-site visits, working late or working alone. We have a range of both public and private sector organisations successfully using the CRISYS system.

Contact us today to discuss your requirements and let us show you our quality. Also take a look at our client testimonials, client list or case studies sections.

Entertainment and competitions
Through our pre-eminent position as a service provider to many major media groups we have devised a number of games and competitions suitable for use across all popular media, whether press, Internet, radio or television. Whether you are looking for a managed dating service, competition line, fantasy sports game or spot-the-ball game Inform Communications plc is leading the pack.

Contact us today to discuss your requirements and let us show you our quality. Also take a look at our client testimonials, client list or case studies sections.

Revenue generation and payment collection
If you have a service idea but are not sure about the best way to collect payment or raise revenue then you should be talking to us. We have made a speciality out of devising self-funding or revenue generating services for many of our clients, for both e-commerce and "bricks and mortar" ventures.

We are a leading provider of services for premium rate telephone lines, SMS reverse charge, website premium rate dialer, prepayment cards and credit card payment solutions.

Contact us today to discuss your requirements and let us show you our quality. Also take a look at our client testimonials, client list or case studies sections.